Complaints performance

The way in which the PCC holds Professional Standards Directorate to account includes:

These meetings are an opportunity for the OPCC to directly scrutinise the workings of PSD.

The Senior Complaints and Review Manager reviews PSD complaints to evaluate how Professional Standards Department respond to complaints.

The Senior Complaints and Review Manager is responsible for managing reviews into the handling of complaints by PSD.
Recommendations made in complaints which are found to not be handled reasonably and proportionately are monitored closely.
Regular meetings are held between the Senior Complaints and Review Manager and PSD to discuss progress in acting on recommendations and rectify issues of oversight.

The PCC request a report on Professional Standards at the Accountability Board and Joint Independent Audit Committee. The reports detail performance metrics which the Head of PSD is scrutinised on by members of the Board/Committee.
This report includes an outline of:
PSD composition and resourcing
Themes and trends in complaints
Key statistics, such as volume, timeliness and referrals
Addressing matters arising, such as the use of Body Worn Video
Misconduct
Vetting
Counter corruption work

As per the Police (Complaints and Misconduct) Regulations 2020, Nottinghamshire Police are required to notify the PCC of misconduct investigations that are taking 12 months or longer to finalise. Below is a breakdown of the number of notifications received in each financial year relating to Professional Standards Department investigations taking 12 months or longer:

There were 18, 12-month investigation notifications received.

There were 17, 12-month investigation notifications received.